The Ministry of Communications and Information Technology has established Qatar Government Contact Center (QGCC) to be a link between government agencies in the country and the general public benefiting from the services provided by these entities and provide support to them through the unified number (109), in line with the implementation of Qatar e-Government Strategy 2020, which aims to accelerate the pace of digital transformation of government agencies and raise the efficiency and effectiveness of their services. 

QGCC represents a reliable source of information since the first day of its establishment in 2007 when the Center was providing its services to Qatar e-Government Portal – Hukoomi, and it continued to develop until it started serving various sectors of the State to respond to public inquiries and solve problems related to government services without the need for visiting the premises of government entities. 

The public is served by an elite group of employees who have been trained and prepared under the supervision of the Center around the clock, seven days a week, and at the highest international standards recognized throughout call centers. QGCC also provides its services in 9 different languages, in addition to different channels to communicate with the public, as well as directing efforts towards launching a sign language service to serve the largest number of different societal groups. Moreover, QGCC is one of the largest contact centers in the Gulf region.