MCIT celebrates the graduation of first “Copilot Adoption Program” cohort and launches Phase Two

• Copilot now has over 9,000 daily active users, has completed 1.7 million tasks, and saved more than 240,000 working hours.
• Phase Two will roll out under Qatar Digital Academy, expanding to 17 entities and introducing advanced training programs to enhance employees’ digital skills.

The Ministry of Communications and Information Technology announced today the graduation of the first cohort of government entities participating in the Microsoft Copilot adoption program, during a ceremony dedicated to recognizing entities that completed Phase One. The Ministry also announced the expansion of Phase Two, which will include 17 government and semi-government organizations. This milestone comes as part of strong cooperation between MCIT and Microsoft and aligns with the national direction to accelerate the adoption of generative AI and use it to improve the efficiency of public-sector operations.

Phase One delivered notable outcomes. Adoption reached 62% among targeted users. More than 9,000 active users engaged with Copilot tools every day, completing 1.7 million tasks on the platform. This contributed to saving over 240,000 working hours through automating repetitive tasks and speeding up processes. The program enabled employees to use AI for report writing, data analysis, and summarizing meetings, allowing them to focus on higher-value, strategic work.

The entities that completed Phase One include: The Ministry of Communications and Information Technology, the Ministry of Endowments and Islamic Affairs, the Ministry of Transport, the Civil Service and Government Development Bureau, Hamad Medical Corporation, Primary Health Care Corporation, the Public Works Authority “Ashghal”, Qatar General Electricity and Water Corporation “Kahramaa”, and Sidra Medicine.

The participating entities benefited significantly from Copilot’s capabilities in accelerating administrative workflows and improving decision quality. The platform supported users in summarizing documents, drafting official correspondence, analyzing data and meetings, and converting outputs into clear action lists, in addition to generating accurate technical reports that support decision-making across departments. This contributed to enhancing workflow efficiency and reducing the time required for daily tasks.

In the healthcare sector, Copilot Agent enabled medical and healthcare institutions to integrate intelligent technologies into clinical and administrative workflows, including project planning, timeline development, and resource allocation with greater speed and flexibility. These tools helped improve the patient experience by reducing the effort spent on routine tasks and giving medical staff more time to focus on delivering care, ultimately enhancing service quality and accelerating better outcomes.

In his remarks during the ceremony, Mr. Sami Mohammed Al-Shammari, Assistant Undersecretary for Infrastructure and Operations at MCIT, stressed that the program represents a key milestone in Qatar’s national digital transformation. He stated:
“We are pleased to honor the government entities that completed the first phase of the Microsoft Copilot adoption program. Their achievement demonstrates their readiness to embrace advanced technologies and effectively integrate AI tools into their work environment. The program was launched with a strategic vision aligned with the Digital Agenda 2030 and the Third National Development Strategy, aiming to build a future-ready workforce capable of using modern technologies to improve the quality and efficiency of government services.”

The event also included the announcement of Phase Two under Qatar Digital Academy. The new phase will cover 17 government and semi-government entities and will introduce advanced training programs that help employees enhance their digital skills and promote a culture of effective and responsible AI use. The next stage will focus on developing specialized learning content, strengthening operational readiness across participating entities, and continuing to measure impact based on clear productivity and service-quality indicators.